After sales
CUSTOMER SUPPORT
Complaints and requests for after-sales assistance should be submitted using the form on this page.
All fields marked with an asterisk must be completed.
After submitting the form, Sports Partner will open an After-Sales Process, which will be assigned a unique identification number.
To speed up the processing of your case, you should fill in all the fields on the form, clearly explaining the reason for the complaint and attaching demonstrative photos.
In the case of sports equipment covered by Decree-Law 100/2003, you should always upload a copy of the equipment’s Maintenance Manual, as well as a copy of the report on the latest tests carried out on the sports equipment.
The opening of the After Sales Process by Sports Partner does not imply its acceptance. Sports Partner reserves the right to request any information it deems relevant to resolving the After-Sales Process.
Returning items
In the event of items being returned, they must be sent to Sports Partner’s head office in exactly the condition in which they were received and always accompanied by the associated After Sales Process number.
Receipt of the items by Sports Partner does not imply acceptance of the return. The items must be returned to Sports Partner within a maximum of 1 week of opening the After Sales Process.
Upon receipt of the items, Sports Partner will check and test them, which will be documented, in order to assess the possible acceptance of the return.
Returns will not be accepted in the following cases
- Items delivered more than 30 days ago;
- Items not in their original packaging;
- Items with damaged original packaging;
- Adulterated articles;
- Incomplete articles;
- Personalised items.
